Affordable & Convenient Mental Health Care for Everyone
Making mental health support affordable and accessible 24/7 through next generation AI wellness tools.
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Our Mission
Aluma Health is an online therapy platform that makes it easy, affordable and convenient, 24/7, to gain access to mental health care through a blend of AI wellness tools and traditional therapy via licensed professionals. Our goal is to break down the stigma around mental health and make quality care accessible to everyone.
You can get started immediately by speaking to Sophia, our AI therapist. As you progress through some exercises, Sophia will bring a licensed professional into the conversation to check on your progress. You can continue to primarily work with Sophia if you wish. Alternatively, you might decide to do a hybrid where you talk with Sophia to focus on certain exercises, and you talk with the human therapist to work on other, more complex issues. Regardless, talking with our AI therapist, Sophia, is a great way to get started because she is available, 24/7.
Answers to Common Questions
How does this work and what is the process to get started?
To get started, you would call our AI therapist, Sophia, at 855-XXX-XXXX. She will give you an overview of Aluma Health, information about her, and the general process to get started. If you like what you hear, she will collect your name, As you work through some exercises with Sophia, and after she begins to understand the challenges that you would like to work on, Sophia will bring in a licensed therapist or psychologist into the conversation to check on your progress. If you wish, you can continue to primarily work with Sophia, but a human therapist or psychologist will need to check in periodically to monitor your progress and adjust your treatment plan as needed to maximize its effectiveness. Sophia is always available 24/7 via a phone number or online via the Aluma Health phone app. Regarding the assigned human therapist or psychologist, once they are active, you’ll be able to communicate with them through text, audio, or video. If at any time the human therapist or psychologist believe that your treatment plan should also include medication, a psychiatrist will be introduced to you to possibly prescribe medication. You can change your human therapist, psychologist or psychiatrist at any time.
How much does it cost to speak to Sophia, the AI therapist?
Talking with Sophia makes online therapy convenient, accessible 24/7, and affordable. Cost depends on how you pay: through US health insurance, Medicare, EAP, employer, organization, or out-of-pocket. If your plan offers coverage, you’ll most likely pay between $0 and $15 copay. If you pay out-of-pocket, sessions with Sophia are very affordable and cost $25 for each 50-minute session, which is about 80% less than what you would pay to a human therapist.
How is my personal and medical information protected?
Aluma Health follows HIPAA and PHI (Protected Health Information) protocols. Your personal and health information is encrypted in a secure HIPAA compliant database that is and only accessible by Sophia, our AI therapist, and the assigned human psychologist that will periodically monitor and adjust your treatment plan to maximize safety and effectiveness. Your information is not stored by the LLM (large language model) that enables Sophia. After each CBT (cognitive behavioral therapy) session, we break the connection with the LLM, and store your discussions with Sophia into our own database. Once a CBT session is completed, no memory is stored or recorded in the LLM and is only stored in the protected, encrypted Aluma Health database.
Is virtual therapy with either an AI therapist or a human therapist effective?
Online therapy is proven to be as effective as face-to-face therapy. A study conducted by the Journal of Telemedicine and e-Health showed that virtual therapy was highly effective and comparable to traditional face-to-face therapy. With virtual therapy, you’re able to access a wider range of mental health services and receive high-quality, evidence-based care from wherever you are and at any time 24/7.
Does insurance cover sessions with either Sophia or a human therapist?
Typically, yes. Aluma Health will be in-network with many major insurance plans by Q4 2026. If Aluma Health is not currentlly covered by your insurance provider, the out-of-pocket cost to use Sophia, our AI therapist, is very affordable at just $25 per 50 minute session, which is about 80% less than the cost of a human therapist. Coverage will depend on your insurance company and health plan. Some of the mental health services most often covered include the following: talk therapy, via Sophia, our AI therapist; talk therapy with a human therapist; mental health care for co-occurring behavioral health and medical conditions; psychiatric emergency care; and medication management.
I think I want to get started with a human therapist or psychologist right up front. Is this possible?
Yes, you can gain access to a licensed therapist or psychologist immediately without needing to talk with Sophia, our AI therapist. After you answer a few online questions about your symptoms and preferences, you’ll be matched with a therapist or psychologist who is licensed in your state and who is likely to be a good fit for your needs. If at any time your human therapist or psychologist believe that your program should also include medication, we will introduce a psychiatrist to you so medication can be prescribed. You’ll be able to communicate with your therapist, psychologist or psychiatrist through text, audio, or video. You can change your human therapist, psychologist, or psychiatrist at any time.
I like talking with Sophia, your AI therapist. I feel that she is helping me and she is also very cost effective. Can I only talk with her or does a human therapist or psychologist always need to get involved?
As you progress through some exercises with Sophia, periodically a licenses therapist or psychologist will need to check in to see how you are progressing. Sometimes the therapist or psychologist will want to adjust your treatment plan to optimize its effectiveness. If cost is a concern, you can keep your interactions with the human therapist or human psychologist at a minimum and you can continue to primarily work with Sophia, the AI therapist.
What is the difference between therapy and psychiatry?
Therapy and psychiatry can both play an important role in your mental health treatment plan. In therapy, an AI or human therapist works with you to discuss personal challenges and devise a personalized plan, but they aren’t able to prescribe medication. A therapist will help to understand your feelings, provide support, teach you skills to identify and address unhealthy thinking, and help devise a plan for the future.
Psychiatry is a medical specialty that prescribes and monitors medication to treat mental health symptoms. Psychiatrists are licensed medical providers with MDs who specialize in mental health treatment and can provide psychiatric care services and personalized medication management. If needed, Aluma Health will connect you with an online psychiatric provider within a week, for an evaluation and ongoing care.
Can the psychiatric provider provide therapy?
No, our psychiatric providers do not provide therapy services.
At Aluma Health, psychiatric providers focus on medication management and assessment, while therapists, both human and AI, provide therapy services. They are separate and distinct services.
That said, some people choose to use both services together for a more complete and coordinated approach to their care. For example, you can work with Sophia, our AI therapist, or alternatively a human therapist to learn and practice coping skills, while a psychiatric provider manages medications to support your progress.
When you use both therapy and psychiatry services at Aluma Health, your health providers can securely view each other’s notes, helping them stay aligned on your treatment plan and goals.
How do I refer a friend or family member to Aluma Health?
You have a few options. The first option is to call Sophia, our AI Therapist, and refer your friend or family member to her. Sophia will collect the person’s name, email and mobile phone number and she will text and email the person saying that either you, or an anonymous person, depending on your desire, has referred them to talk with Sophia. If you wish, you could prepay a certain amount, such as $25 to cover the first session with Sophia. This will further motivate your friend of family member to call Sophia. The text and email that Sophia sends to the person will ask the person to call Sophia, 24/7, to just have a conversation. The first conversation with Sophia is to just talk to get to know each other. Before the end of the call Sophia will ask the person if they would like to set up a free account so when they talk again, they can pick up where they left off. They can also schedule a time to talk next if the person agrees. If they schedule a time Sophia will call the person at the scheduled time. The person can also call Sophia any time, 24/7, to work on the first exercise.
Services Offered
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